How do I swap my assurance replacement phone - Virgin Mobile Community
I am in a similar sitiation. I bought a alcatel phone go flip model which they said would work on the paylo plan. Not I tried to activate and it was a big fat lie. I am stuck with a brand new phone which does not work on my plan.
Insuring your phone provides you peace of mind by protecting your phone in the event of loss, theft, accidental damage, and out-of-warranty mechanical or electrical breakdown. It's easy and convenient. Virgin Mobile has partnered with Brightstar Device Protection to make Phone insurance available to our customers. Visit myphoneguardian. Your replacement phone is typically shipped within the next business day, once your claim is approved!
Insert the UICC eject tool or small paperclip. Press firmly and push it straight in, until the tray pops out. The Virgin Mobile representative will call you and guide you through activation of your replacement device. Apple iPhone 5.